Frequenty Asked Questions
Can I check the status of my order online?
- Upon purchase, you will receive an email from LANOKE confirming that your order has been placed. You will receive another e-mail notification with tracking information when your order has been shipped.
- If you have an account with LANOKE, you can log into your account and scroll down on your account page to see your order history and status.
How can I track my delivery status?
- Refer to your tracking number provided in the confirmation email. Visit the tracking page of the courier company and enter your tracking number to find out the status of delivery.
- LINK TO YOUR ORDER TRACKING
What payment methods does LANOKE accept?
- The payment methods we accept are at the left bottom corner of our website.
Which countries do you ship to?
- We ship to most of the countries worldwide, please enter your address correctly when leaving your shipping address, our system will show you the shipping cost accordingly, if there is no shipping cost shown, it means we are not able to ship the product to your address currently. We apologize for any inconvenience caused.
Can I return my furniture if I am not satisfied with it?
- Yes, if you are not satisfied with the furniture you have purchased, you can return it within one week of purchase. Please note that returns need to comply with our return policy and ensure that the furniture is free of any damage.
What should we do if the furniture is damaged in transit?
- If furniture is damaged during transport, we will contact you immediately and arrange for repair or replacement. Please feel free to purchase.
Does our furniture meet environmental standards?
- Yes, most of our furniture meets environmental standards. We use environmentally friendly paints and harmless adhesives to produce furniture.
What materials do we use for the table tops?
- Our countertops include solid wood, marble and artificial stone. Which material to choose depends on your needs and preferences.
Can I change something after I placed my order?
Email us and we will try our best to make the change before it ships!