Frequenty Asked Questions

  • Upon purchase, you will receive an email from LANOKE confirming that your order has been placed. You will receive another e-mail notification with tracking information when your order has been shipped. 
  • If you have an account with LANOKE, you can log into your account and scroll down on your account page to see your order history and status.

  • Refer to your tracking number provided in the confirmation email. Visit the tracking page of the courier company and enter your tracking number to find out the status of delivery.
  • LINK TO YOUR ORDER TRACKING
  • The payment methods we accept are at the left bottom corner of our website.
  • We ship to most of the countries worldwide, please enter your address correctly when leaving your shipping address, our system will show you the shipping cost accordingly, if there is no shipping cost shown, it means we are not able to ship the product to your address currently. We apologize for any inconvenience caused.
  • Yes, if you are not satisfied with the furniture you have purchased, you can return it within one week of purchase. Please note that returns need to comply with our return policy and ensure that the furniture is free of any damage.
  • If furniture is damaged during transport, we will contact you immediately and arrange for repair or replacement. Please feel free to purchase.
  • Yes, most of our furniture meets environmental standards. We use environmentally friendly paints and harmless adhesives to produce furniture.
  • Our countertops include solid wood, marble and artificial stone. Which material to choose depends on your needs and preferences.

Email us and we will try our best to make the change before it ships!

CONTACT INFO

Shenzhen Houann Information Management Limited

Office: YongYue Road, BaishixiaCommunity, Fuyong, BaoanDistrict, Shenzhen, China

Support: Mon - Sun
Email Us: support@lanoke.com
Tel: +1(657)252-2932